Coverart for item
The Resource Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin

Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin

Label
Defusing the angry patron : a how-to-do-it manual for librarians
Title
Defusing the angry patron
Title remainder
a how-to-do-it manual for librarians
Statement of responsibility
Rhea Joyce Rubin
Creator
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorDate
1950-
http://library.link/vocab/creatorName
Rubin, Rhea Joyce
Index
index present
Literary form
non fiction
Nature of contents
bibliography
Series statement
How-to-do-it manuals
Series volume
number 177
http://library.link/vocab/subjectName
  • Public services (Libraries)
  • Customer services
  • Library users
  • Interpersonal communication
  • Conflict management
  • Anger
Label
Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 113-117) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Control code
2010046694
Dimensions
28 cm.
Edition
Second edition.
Extent
xv, 125 pages
Isbn
9781555707316
Lccn
2010046694
Media category
unmediated
Media MARC source
rdamedia
System control number
(OCoLC)ocn683592440
Label
Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin
Publication
Bibliography note
Includes bibliographical references (pages 113-117) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Control code
2010046694
Dimensions
28 cm.
Edition
Second edition.
Extent
xv, 125 pages
Isbn
9781555707316
Lccn
2010046694
Media category
unmediated
Media MARC source
rdamedia
System control number
(OCoLC)ocn683592440

Library Locations

    • Central LibraryBorrow it
      710 W. Cesar Chavez St, Austin, TX, 78701, US
      30.271302100000 -97.746016800000
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