The Resource Customer service management training 101: : quick and easy techniques that get great results, Renée Evenson, (electronic resource)

Customer service management training 101: : quick and easy techniques that get great results, Renée Evenson, (electronic resource)

Label
Customer service management training 101: : quick and easy techniques that get great results
Title
Customer service management training 101:
Title remainder
quick and easy techniques that get great results
Statement of responsibility
Renée Evenson
Creator
Contributor
Subject
Language
eng
Summary
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: - Planning and goal setting - Time management - Team development - Conflict resolution - Providing feedback - Monitoring performance - Conducting meetings - Managing challenges - Listening - Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive
Cataloging source
Midwest
http://library.link/vocab/creatorDate
1951-
http://library.link/vocab/creatorName
Evenson, Renee
Dewey number
658.3/1245
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
hoopla digital
http://library.link/vocab/subjectName
  • Customer services
  • Executives
  • Time management
  • Leadership
  • Communication in management
  • Electronic books
Target audience
adult
Label
Customer service management training 101: : quick and easy techniques that get great results, Renée Evenson, (electronic resource)
Link
https://www.hoopladigital.com/title/11644265
Instantiates
Publication
Color
multicolored
Control code
MWT11644265
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Publisher number
MWT11644265
Specific material designation
remote
System details
Mode of access: World Wide Web
Label
Customer service management training 101: : quick and easy techniques that get great results, Renée Evenson, (electronic resource)
Link
https://www.hoopladigital.com/title/11644265
Publication
Color
multicolored
Control code
MWT11644265
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Publisher number
MWT11644265
Specific material designation
remote
System details
Mode of access: World Wide Web

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