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The Resource Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina ; [introduction by Audra Caplan]

Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina ; [introduction by Audra Caplan]

Label
Customer service in libraries : best practices
Title
Customer service in libraries
Title remainder
best practices
Statement of responsibility
edited by Charles Harmon, Michael Messina ; [introduction by Audra Caplan]
Contributor
Subject
Language
eng
Cataloging source
DLC
Dewey number
025.50973
Illustrations
illustrations
Index
index present
LC call number
Z711
LC item number
.C88 2013
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1960-
http://library.link/vocab/relatedWorkOrContributorName
  • Harmon, Charles
  • Messina, Michael
http://library.link/vocab/subjectName
  • Public services (Libraries)
  • Customer services
Label
Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina ; [introduction by Audra Caplan]
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson
Control code
958388
Dimensions
23 cm
Extent
x, 108 pages
Isbn
9780810887480
Lccn
2012044861
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
(Sirsi) i9780810887480
Label
Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina ; [introduction by Audra Caplan]
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson
Control code
958388
Dimensions
23 cm
Extent
x, 108 pages
Isbn
9780810887480
Lccn
2012044861
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
(Sirsi) i9780810887480

Library Locations

    • Central LibraryBorrow it
      710 W. Cesar Chavez St, Austin, TX, 78701, US
      30.2713021 -97.7460168
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